Airline Certificate Program - Instructor Led
Contact Hours: 180 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Airline Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses must be completed within one year of the start of the first course.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Benefits of Airline Certificate Program:
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
As a result of taking the Airline Certificate Program you will qualified to work in the following careers:
Evaluation of student performance will be based on the following:
Successful completion of each course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
The Airline Certificate Program consists of 6 individual courses. Each course will teach you valuable concepts necessary to becoming a travel professional with real world applications and industry directed content. The courses are: Travel Sales and Trends Air Reservations - U.S. or Canadian Domestic Air Fares - U.S. or Canadian Domestic ARC Documents Automated Air Reservations - U.S. Domesic or Canada
Airline Certificate Program
Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.
(Prerequisite course: Air Reservations U.S. or Canadian) Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients’ air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.
(Prerequisite courses: Air Reservations and Air Fares U.S. Domestic) Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.
Air Fares - U.S. Domestic - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Air Fares - U.S. Domestic Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client’s air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.
Benefits of Air Fares - U.S. Domestic:
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Air Reservations - U.S. Domestic
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Introduction to Fare Terms Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
Lesson 2 Discount Fares and Fare Basis Codes
Lesson 3 Reading and Interpreting Fare Displays
Lesson 4 Constructing Fares
Lesson 5 Interpreting Taxes
Lesson 6 Domestic Fares Review
Exam
Air Reservations - U.S. Domestic - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Air Reservations - U.S. Domestic Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.
Benefits of Air Reservations - U.S. Domestic: Take the course at your own pace - so long as the course is completed within 90 days of registration. Do the lessons at any hour of the day or night. Send or retrieve information 24/7. No need to purchase additional textbooks or materials As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
The principal classifications of unsatisfactory conduct are:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Introduction to Air Travel Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
Air Reservations - U.S. Domestic
Lesson 2 Codes
Lesson 3 Timetables and Other References
Lesson 4 Itineraries
Lesson 5 Passenger Name Records
Lesson 6 Airline/Airport Policies and Procedures
Lesson 7 Air Reservations Review
Exam
ARC Documents - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The ARC Documents Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges. rev 9/01 .
Benefits of ARC Documents:
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
The principal classifications of unsatisfactory conduct are:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Domestic Tickets Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
ARC Documents
Lesson 2 Methods of Payment
Lesson 3 Refunds
Lesson 4 Exchanges
Lesson 5 ARC Documents Review
Exam
Automated Air Fares & Tickets - U.S. - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Automated Air Fares and Tickets - U.S. Become proficient in the automation systems used by airlines and their authorized agents as you continue to practice creating PNRs and add the skills of interpreting fare quote displays and rule displays, pricing and ticketing. Exercises and drills will improve your proficiency and speed. You will use RTS©, a hands-on simulation of Sabre® in conjunction with the online tutorial. The full RTS© Sabre® simulation program includes three courses available in a U.S. version and a Canadian version.
Benefits of Automated Air Fares and Tickets - U.S:
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Domestic Fares Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
Automated Air Fares and Tickets - U.S
Lesson 2 Domestic Fare Rules
Lesson 3 Fare Quote with Rules
Lesson 4 Fare Shopper Quote with Rules
Lesson 5 Summary and Drill
Exam
Lesson 6 Pricing and Ticketing Basics
Lesson 7 Summary and Drill
Automated Air Reservations - U.S. - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Automated Air Reservations - U.S. Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre® as used by travel professionals to plan and book air travel. Create multiple PNRs (Passenger Name Records) as you master the basics of booking and maintaining your clients’ air travel. Exercises and drills will improve your proficiency and speed. You will use RTS©, a hands-on simulation of Sabre® in conjunction with the online tutorial. The full RTS© Sabre® simulation program includes three courses available in a U.S. version and a Canadian version.
Benefits of Automated Air Reservations - U.S:
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Fast Start Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
Automated Air Reservations - U.S
Lesson 2 Overview of GDSs, CRSs and RTS©
Lesson 3 Information Systems Within Sabre®
Exam
Lesson 4 Availability and Sell
Lesson 5 Itinerary Field
Lesson 6 Summary and Drill
Exam
Lesson 7 Mandatory Fields
Lesson 8 Summary and Drill
Exam
Lesson 9 Optional Fields
Lesson 10 OSI and SSR
Lesson 11 Seats Lesson 12 Modifications
Lesson 13 Queues
Lesson 14 Summary and Drill
Exam
Travel Sales and Trends - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Travel Sales and Trends Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.
Benefits of Travel Sales and Trends:
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Basic Sales Skills COURSE ACTIVITIES AND ASSIGNMENTS:
Travel Sales and Trends
Lesson 2 Phases in the Sales Process
Lesson 3 Styles of Travelers
Lesson 4 Targeting the Traveler
Lesson 5 Review
Exam
Lesson 6 How to Use the Net
Lesson 7 Travel Resources Online
Maximum time to complete the course is 90 days. There are challenges, reviews, learning activities and exam. These assignments are not too consuming. You can easily do two to three assignments per week. Each assignment takes approximately an hour. To complete this course within a month, you would need to do three to four assignments within a week and plan on spending four-six hours a week.